Shipping policy
π Shipping Timeframes
Our crew needs a few business days to:
- Process
- Pack
- Ship your order
Once it leaves us, your selected shipping speed kicks in. The shipping method you select at checkout applies after the order leaves our warehouse. Processing time is separate from carrier transit time.
β οΈ We donβt ship on Sundays and Mondays β weβre out riding around, eating tacos.
π© Youβll get tracking the second it goes out! Promise!
β³ Backorders
In-stock items ship as quickly as possible.
If something in your order is on backorder:
π Weβll notify you ASAP with updates.
π¦ Combining Orders
We like to keep things moving.
Orders are processed and shipped in the order theyβre placed to avoid delays.
π Because of that, we donβt combine orders.
This keeps everyoneβs order from getting held up.
βοΈ Can I Modify or Cancel My Order?
Short answer: No.
Once your order is placed, itβs already in motion.
That means:
- No adding items
- No cancellations
- No address changes! Please triple check where you want your order shipped to before completing checkout.
π Double-check everything before you hit checkout. We're like a decade into ApplePay by now, so you know how the checkout process works with that.Β
π International Orders
International shipping usually lands in 6β21 business days, depending on the shipping method, but once it leaves our hands, itβs at the mercy of customs (yours and ours).
Weβve seen it take up to 3 months in some cases.
π Translation: donβt panic if itβs slow!
We consider packages "stuck" after 60 daysβthatβs when we step in. We will open a claim with the carrier and most of the time, this process gets the package moving again.
π¦ Missing Packages
If your tracking says delivered, the carrier has marked it as dropped off β and at that point, itβs out of our hands.
Before you stress, check the usual spots:
- around your house (porch, side yard, garage, etc.)
- behind bushes, planters, or tucked-away areas
- with neighbors or anyone at your address
- any secure delivery locations the driver may have used
π Translation: itβs probably closer than you think.
Carriers sometimes:
- mark packages delivered early
- leave them in hidden βsafeβ spots
- drop them at a nearby address
If you still canβt find it:
π contact your local carrier ASAP
π open a claim directly with them
If tracking shows delivered, IMZZ Elite is not responsible for lost or stolen packages after delivery.
π Returns
We keep it clean and straightforward.
π Check out our Refund Policy for full details.