Refund policy

⏱ 30-Day Return/Exchange Window

You’ve got 30 days from delivery to contact us about a return.

📦 Return or Exchange Eligibility

To qualify for a return, your item must be:

unused
uninstalled
in original packaging
with all tags (if applicable) attached

Some items may be subject to a restocking fee. That will be determined by the team member taking care of the process and usually always applies to large items, non-inventory items, opened items and special order items.

❌ What Can’t Be Returned

Some things are locked in once you buy them:

“On Sale” items
Exhaust systems
Tuners

👉 Translation: if it’s discounted or it’s exhaust & tuning — it’s yours.

🔍 Inspect Your Order

When your order lands, check it out.

If something’s off:

damaged
defective
wrong item

👉 Contact us within 30 days of delivery.

🚚 Sending Your Return

You’re responsible for return shipping.

We strongly recommend:
👉 using a trackable shipping service

If your return gets lost in transit:
👉 it’s on the carrier — we cannot refund what we don’t receive

⚠️ Do NOT:

write on the packaging
tape it up directly
cut or damage the original box

👉 Translation: send it back exactly how you got it. Returns must be received within 30 days of delivery — not shipped, received.

For returns and/or exchanges from outside of the U.S., we cannot provide return labels. Not because we don't want to, but because we do not have the ability to provide labels for other countries carriers.

📬 Return & Refund Process

Once we receive your return, we’ll inspect it.

👉 You’ll get an email letting you know if it’s approved or rejected.
👉 All refunds are at our discretion and could be subject to a restocking fee.

💸 Shipping Costs

Shipping isn’t refundable.

Paid shipping = not refunded
Free shipping = cost will be deducted from your refund

👉 Translation: shipping always gets accounted for.

⏳ Processing Time

Once we receive your return:

👉 Allow 4–5 business days for processing

💳 Waiting on Your Refund?

If you don’t see it yet:

check your bank account again
contact your credit card company

👉 It can take 4–5 business days for refunds to post after we process it.

Damages and Claims

All items are carefully inspected, packaged and in good condition when shipped. Any claims for damages must be made with the carrier and not with Imzz. Please be sure to save all boxes and packaging material when filing a claim and keep them until settlement is made.